When it comes to effective communication, listening is underrated. It’s not a passive activity, and you can’t fake it. Developing finely honed listening skills requires observation and focus. It goes beyond being quiet and paying attention. It’s a full-time job and requisite to being a great leader. So what do great listeners do?
Jack Zenger and Joseph Folkman shared four key findings with Harvard Business Review based on data from the behavior of 3,492 participants. They identified what differentiates average listeners from great listeners.
Good listening is:
- Much more than being silent while the other person talks.
- Includes interactions that build a person’s self-esteem.
- Seen as a cooperative conversation.
- Making suggestions.
Read the full article in Harvard Business Review.
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