Companies in the travel space are developing programs and promoting new rules to reassure the public that flying is safe. Etihad Airways has launched ‘Etihad Wellness’, an expanded and more comprehensive health and hygiene program and customer guide. The program includes trained Wellness Ambassadors who will provide essential travel health information and care so guests can fly with greater peace of mind.
Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the airlines standards of cleanliness, health, and hygiene being applied at every stage of the customer journey. The programs cover culinary hygiene at the airline’s catering facilities and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival, and ground transportation.
In addition to the new standards, Etihad will offer personalized attention and information through its 24/7 Wellness Ambassador program. This dedicated multi-lingual team will initially be available by email and will. expand the service to include a web-chat option.
Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said: “Providing for our guests, and their wellbeing, is one of Etihad’s core values, and we have a responsibility to protect them, to keep them fully informed, and to provide even greater levels of genuine warmth and personal care. We must guarantee they can travel assured in the knowledge that we have every aspect of their journey with us covered, while still providing a top-quality travel experience. The Wellness Ambassadors will play an important role in delivering this. For us it is not simply about dealing with a new normal – this level of genuine and innovative customer care has always been part of Etihad’s DNA since our inception.”
Once travel restrictions to and from the UAE are lifted, and the airline resumes an expanded network of international flights, Etihad will introduce Wellness Ambassadors on board, complementing the roles performed by other Cabin Crew, and providing an enhanced level of customer care focused on health and wellness inflight.
“The wide-ranging measures we are taking are a strong reflection of those already in place across the emirate of Abu Dhabi. When restrictions are fully lifted and travelers can once again enjoy the best our wonderful home has to offer, they can rest assured their trip will be to one of the cleanest and most well-maintained destinations in the world. This will of course also apply to those transiting onwards through the capital. We are grateful to our partners, including Abu Dhabi Airports, and the Department of Culture and Tourism, for their close cooperation in this far-reaching programe,” concludes Mr. Douglas.
